Do you have questions before you place your order? Take a look below to see if we have the answer. Don't see it? Pleases contact us if you need more information about shipping meat and cheese by clicking here.
What if we get an incorrect or incomplete address?If we ship an order to an incorrect address then it will be returned to us. Unfortunately, we are charged a flat $15 fee to return the package, which we must in turn charge you. Once a package with an incorrect or incomplete address has left the building there is little we can do. On occasion we can reroute a package to the proper address for a fee of $15 but this is not always successful. Either way the package will be returned to us and must be sent back out for delivery. The shipping companies does not always call us to tell us that there is a problem delivering the package and we often do not find out there is a problem until the package is returned. In these rare instances, we ask for your patience and promise in return to do everything in our power to make sure your order arrives in perfect condition and as soon as humanly possible.
Shipping Companies:We do ship majority of our packages by US Priority Mail. If you live in the Midwest States, we may change the shipping to UPS, Fedex, or Spee Dee Delivery due to the 1 day turn around instead of the USPS 2 day turn around.
Please know that if the recipient is not home and was unable to deliver the package, please have the recipient check with their mailman or apartment manager for delivery of order. Also, circumstances beyond our control, such as severe weather, natural disasters and so forth void the delivery.
What if the gift is going to a college?If a gift is being shipped to a college, the package is most often delivered to the Campus Mail Room. This occurs even when an exact address, complete with door number, is on a package. This is a security measure most colleges put in place to ensure the safety of their students. Please note: If you select your gift to be delivered on the weekend, its delivery can be delayed by this process.
What if the gift is going to a business?If a gift is being shipped to a business, Shipping companies will deliver the package to the designated area where they deliver all other packages to the company. This may be a receiving area, a welcome desk, or an administrative desk. Many companies do not allow the delivery drivers to enter an office in pursuit of a recipient, so once the package has been signed for, it is the companies’ responsibility to make sure the gift reaches the correct person.
Can I send a package to an APO address?Yes! If you have any questions, please give us a call or look online with the USPS to check if the product can ship due to custom regulations.
Do recipients have to be present to receive their packages?For Wine and Beer Gift Boxes, Yes and a 21+ signature is required! This policy is non-negotiable; please do not ask for us to even bend this rule. For everything else, it is up to the discretion of the individual shipping delivery driver. If the package can be safely left then they are instructed to do so, that way the recipient will receive their gift on the day it was intended. If they cannot leave the package in a secure location (door man building) the driver will have to come back later, and very often it is on the next day.
Summer ShippingDuring the summer months it becomes necessary to ship your order with ice packs to ensure they arrive properly Order will only be shipped Monday and Tuesday so the order will not sit in a shipping location over the weekend. If you live in the Midwest States, they we may ship on a Wednesday. If you live in the Twin Cities, you may call ahead and have your order brought to many of the farmers markets locations that we are at.
Substitution PolicyFor a variety of reasons, we will occasionally run out of a specific item. While this does not occur often, we reserve the right to substitute the unavailable item for a different one of equal or greater value.
Simply look for the
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